Admin App User Manual

1.Introduction

Bus Booking is a versatile taxi and on-demand ride booking application that not only provides transportation and ride-sharing services but also facilitates parcel delivery and logistics solutions. Bus Booking offers clients all the essential services, including the ability to book various types of vehicles, set booking parameters, and access comprehensive booking details.

Our application supports multiple currencies and time zones, making it suitable for deployment worldwide. Additionally, Bus Booking features multilingual support, allowing users to interact in their preferred languages. You can customize localization content through the translation options available in our admin app, ensuring a tailored experience for users across different regions.

Major Modules

1. Dashboard & Owner Dashboard
2. Admin, Driver & User Management
3. Live Journey Management
4. Promotional Management
5. Custom Notifications
6. Reports
7. Support Tickets
8. FAQ & SOS
9. Bussiness Settings & App Settings & Third Party Settings
10. Admin Chat Options
11. SMS Gateways

1.Dashboard & Owner Dashboard

The dashboard serves as a comprehensive control center for managing your entire application. It provides both Admin and Owner users with a detailed overview of essential metrics and performance indicators.

Key features include:

• User and Driver Management: Easily monitor the number of registered users and active drivers within the application. This feature helps in assessing user engagement and driver availability.
• Journey Overview: Gain insights into current journey statistics, including the number of ongoing journeys, completed journeys, and canceled journeys. This data assists in evaluating the efficiency of operations.
• Earnings Overview: View financial summaries for the current year, including total earnings, breakdown of revenues from rides and deliveries, and insights into any discounts or promotions applied. This is vital for financial planning and strategy.
• Real-time Alerts: Receive notifications for critical events such as new user registrations, driver applications, and any issues that may arise in the system. This ensures that you remain proactive in managing your operations.
• Performance Metrics: Access key performance indicators (KPIs) to assess the overall health of the application, helping you identify areas for improvement and growth opportunities.

Overall, the dashboard empowers both Admins and Owners with the insights needed to effectively manage and optimize their ride-hailing and logistics services.

2.Admin, Driver, User & Owner Management

Admin Management

In the Admin Management menu, you can create new admin users and assign them to specific service locations. The super admin has the ability to create new super admin users as well. Each admin user can create additional admin users with varying privileges tailored to their roles within the system.

User Management

In this menu, you can view the list of registered users who are actively using our application. Admins can edit user information and delete user accounts as necessary.

Driver Management

The Driver Management menu displays a comprehensive list of all registered drivers using our application. Admins can edit driver information and delete driver accounts. Additionally, there is a document view option in the drivers list to manage driver documents. Admin users can upload and remove documents for each driver, approve or decline documents, and provide comments during the decline process. These comments will be visible in the mobile approval screen.

Manage Documents

Owner Management

The Owner Management section allows you to oversee fleet operations and manage fleet drivers under each owner. This feature is designed to streamline the administration of Bus fleets and their assigned drivers, ensuring efficient oversight of resources.

Fleet Management

Under Fleet Management, owners can view and manage their entire fleet of bus, including details about each bus's status and availability.

3.Live Journey Management

Manage all Journey easily with filters for completed, canceled, and in-progress journey. You can also view live journey data under "On-Going Journey Requests" to track active journey in real time.

If a ride is booked in manual mode, you’ll have the option to assign a driver directly from this section. Check out the images below to see how to navigate these features.

Journey List

Journey Details

Journey Live Tracking

4.Promo Management

Here you can configure the promo code with expiry dates. please refer the following image. Admin users can able to edit or in active the promo code at any time.

Note: Maximum discount amount field is an optional. if you set the maximum discount amount then the promo would be act like an offer upto option. i.e you can configure the promo as 50% discount upto 200$ like this.

5.Custom Notifications

By using the custom notification option admin users can able to send the custom push notifications to the users & drivers as well. you can choose a single or multiple users at the same time. please refer an image below to send a notifications to the users & drivers.

6.Reports

By using the reports menu admin users can download the travel,drivers & users report along with multiple filters.There you can see the different filters for each reports. Please refer an image below.

7.Support Tickets

By using the Support Ticket menu allows the admin or support team to manage passenger issues efficiently. Please refer an image below.